Versions: Windows Server 2008 onwards
Applicability: All versions of DSP and CranSoft running on Windows Server 2008 or later
Background:
The Windows event logs are key components of the troubleshooting process. The Application log reports DSP / CranSoft errors, warnings and informational events, as well as those related to IIS and .NET.
To Export the Windows Application Event Log:
- Open the Computer Management Console.
Windows Server 2008: Start > Computer > Right click, select Manage)
Windows Server 2012: Right click Start, select Computer Management) - Expand Event Viewer.
- Expand Windows Logs.
- Right click on Application.
- Choose “Save All Events as” and choose the path and name the file. Please be sure to leave the “Save as type:” as “Event Files (*.evtx)”
- Use the Windows compression utility (or a third party utility such as 7zip) to compress the file ready for attachment to the issue.
