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If your account should be associated with multiple companies but there is no [Organization] dropdown field above (or a company is missing), then please specify the company name here.

Existing Instance Down will receive urgent priority. All other requests are handled with normal priority.

Type of License(s) needed. If you are choosing Multiple, Loadbalanced or Other, please use the Server Information box to provide the necessary server details.

Your current Stewardship Tier (DSP) version can be found in the footer of each page. In older versions, it is found in the 'Change Settings' menu in the top-right corner.

Required information for each server: --newline-- 1) Computer Name --newline-- 2) Purpose (PROD, DEV, QA, etc) --newline-- 3) Hardware ID --newline-- 4) Number of processor cores --newline-- --newline-- For versions prior to 6.5, you may enter "none" for the Hardware ID. Otherwise, please follow these steps: --newline-- 1) On the DSP application server, locate the Hardware Identifier program (called "HardwareIdentifier.exe"), which is included in a zip file along with the installation software and documentation that was downloaded from Syniti. If you cannot find the program, it can be downloaded here: https://syniti.box.com/v/HardwareIDTool --newline-- 2) Open the program --newline-- 3) Click the 'Generate' button

Computer Name and purpose (PROD, DEV, QA, etc.)

For versions prior to 6.5, you may enter "none". Otherwise, please follow these steps: --newline-- 1) On the Stewardship Tier (formerly DSP) application server, locate the Hardware Identifier program "HardwareIdentifier.exe", which is included in a zip file along with the installation software and documentation that was downloaded from Syniti. If you cannot find the program, it can be downloaded here: https://syniti.box.com/v/HardwareIDTool --newline-- 2) Open the program --newline-- 3) Click the 'Generate' button

The number of processor cores on this application server.

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    Reasons why you may not be eligible after signing in:

    • Your registration is linked to a company without an active subscription or maintenance agreement for Syniti software.
    • Your registration is linked to a company that purchased Syniti software through a partner (such as SAP) that asks for requests to be submitted in their own Support system.