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[SST/ DSP] How to stop and start the Stewardship Tier (formerly DSP) application

Ben Bauer
  • Updated

The Syniti Stewardship Tier application (SST, formerly DSP) is comprised of 2 pieces. One piece is the website that users operate in. The other piece is a service (or set of services) that executes all of the background jobs, which are typically created on an automated schedule. While you can stop the website and leave the service(s) running (or vice versa), it is most common to stop and start both around the same time.

 

How to stop the SST (or shutting down)

website

Warning: Stopping the website will kick out all active users and abort any ongoing foreground jobs such as large file uploads. The website will remain inaccessible until it is started again.

  1. Make a remote desktop connection to the SST application server.
  2. Locate the cmd.exe application (you can use Windows search to find it).
  3. Right-click on it and select the Run as administrator option.
  4. Type the iisreset -stop command and hit [Enter].

job execution service(s)

Warning: Stopping the service(s) will abort any background jobs such as data extracts or report file generation.

  1. Make a remote desktop connection to the SST application server.
  2. Run the services.msc application (you can use Windows search to find it).
  3. Click the Name column header to ensure that the services are sorted by name.
  4. Scroll down the list until you find a service (or set of services) starting with "CranSoft Service".
  5. Right-click on each one and select the Stop option.
    • Note: If the value in the Status column is blank, then this option is greyed out because the service is already stopped.

 

How to start the SST (or starting up)

website

  1. Make a remote desktop connection to the SST application server.
  2. Locate the cmd.exe application (you can use Windows search to find it).
  3. Right-click on it and select the 'Run as administrator' option.
  4. Type the iisreset -start command and hit [Enter].

job execution service(s)

  1. Make a remote desktop connection to the SST application server.
  2. Run the services.msc application (you can use Windows search to find it).
  3. Click the Name column header to ensure that the services are sorted by name.
  4. Scroll down the list until you find a service (or set of services) starting with "CranSoft Service".
  5. Right-click on each one and select the Start option.
    • Note: If the value in the Status column is Running, then this option is greyed out because the service is already started.

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