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Windows Authentication Workflow Links prompt users for credentials

Jenny Drummey
  • Updated

Issue

When a user has Windows Authentication enabled and clicks on a Workflow link, the user is prompted for login credentials.

2020-01-22_11-24-54.png

Resolution:

Use a fully qualified domain name in the Web Site Root field at Admin > Configuration > Parameters > Site Parameters as described below.

A fully qualified domain name may eliminate the need to enter the Windows Authentication credentials.

To update the domain name:

1. In the DSP environment where the workflows originate, (for example, //sampleBox/DSPISA/Virtual.aspx),  select Admin > Configuration > Parameters in the Navigation pane. 

2. Enter the fully qualified domain name in the Web Site Root field. For example, replace sampleBox with the fully qualified domain name: sampleBox.rd.syniti.com

3.  Click Save.

WebSiteRoot.png

 NOTE: This change in the Parameters page only affects new workflows created after the update. Any existing workflow messages that have already been sent will still require the user to enter login credentials.

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