Activation license

Answered

Miguel Angel Cazares Nerio

• August 31, 2021 14:56

Hi team

We have an annual licence, today is the last day and we renew  and get another licence but when we try to introduce the new licence the system send a error message:  Missing string resource MsgID: Errinvalidlicencefile

 

Important note: the customer change of name and they change the original name: Electrothermal SA de CV

Now the new name is Compañía Manufacturera de Artefactos Eléctricos SA de CV

Could you hrelp me please

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• Best answer

  

  Ben Bauer

  • August 31, 2021 15:21

  Hi Miguel,

  The SDR Support team can take care of your request if you go to support.hitsw.com and click the 'Submit a Request' button in the header (top-right corner).

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• 

  Jaroslav Lacko

  • March 10, 2026 08:56

  Hello all,

  We have a Syniti Stewardship Tier License for our on Prem software. We have a new license file, but we are not sure how to activate the product as we are no longer able to navigate in WEB ADM due to old license on the system. I tried to replace the old license files by new ones and restarted the Cransoft services, but it did not help. Is there please any documentation, orguide which describes it?

  Thank you in advance for any advice.

   

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• 

  Alyssa Sliney

  • March 10, 2026 11:28

  Hi, close your browser completely and reopen to navigate to ADM. It should bring you to the license page where you can upload the new file. If ADM doesn't open at all, there is a different issue, the license expiration doesn't block that.

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  Jaroslav Lacko

  • March 10, 2026 11:54

  Hi Alyssa,

  Thank you for your reply. I don't think the issue is in the browser, I even restarted the PC, not just the browser. The logon page tells me: License Expiration Date: [date in the past]. I'm able to log in, but the web says: License Expired and I'm not able to navigate in the menu as before. I still have the webpage as attached. Is there a way to change the activation file elsewhere, as via the web it seems it is no longer possible?

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  Alyssa Sliney

  • March 10, 2026 12:01

  Please open a ticket so that you can attach screen shots and support will help you.

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  Jaroslav Lacko

  • March 10, 2026 12:11

  Thanks Alyssa. I'm trying, but it says: 

  You must be eligible to submit a request.

  Despite I created my login few days ago, it shows me in the profile, that I'm a member since today. Do you know what could be the issue?

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  Alyssa Sliney

  • March 10, 2026 12:13

  Someone from support will check and reach out to you, I've forwarded to them.

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  Jaroslav Lacko

  • March 10, 2026 12:20

  Thank you Alyssa for your support.

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