Your Support agent may ask you to provide trace files, a metadata backup, or other information.
- Files as large as 7 MB can be attached in an email reply to a Support request.
- Files as large as 50 MB can be attached in a reply entered through the Support website.
- Files as large as 1 TB can be uploaded to files.syniti.com/u/software-support-files. If you do this, please add a note to your Support request to confirm that the agent can see your uploaded file(s).