DSP Automate - Interface Business / Development Notification Option

Answered

Joseph Flesche

• August 25, 2020 19:16

Within DSP Automate, I have several Interfaces that are not sending emails when using the Business Role / Business Notification Option or Development Role / Development Notification Option. I have setup the Configuration -> Logging -> Roles and assigned to the Interface multiple combinations of Business Role and Development Role with different combinations of Business Notification Option and Development Notification Option. Any ideas on why DSP Automate would not be sending emails of success or failure of the assigned task?

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• Best answer

  

  Ben Bauer

  • August 26, 2020 14:05
  • Edited

  Here is the resolution that was posted to the Support ticket:

  "I checked all of the Instance assignments and found the following.

  The DSP environment that I am working in is identified as DEV.

  Automate is identified as QA. Will this cause issues?

  For the Automate Roles, I added all 3 users to all Instances to ensure that we are always notified."

   

  FYI - As mentioned in the Help, the Instance must match between Automate parameters and the platform parameters.
  https://dsphelp.syniti.com/730/general/Automate/Use_Cases/Set_Up_Notifications_for_an_Interface.htm#Sync

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• 

  Alyssa Sliney

  • August 25, 2020 21:00

  Sorry Joseph, but I've got to ask some rudimentary questions first:

  You have users assigned to the roles under Automate->Config and those users have valid email addresses on their user profile?

  In Admin->Config->Param, the test email function works successfully and you receive it?

  Do you see anything showing up in the Admin->Resources->Workflow log?

  All interfaces have this issue or some work?

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• 

  Michelle Boehm

  • August 26, 2020 13:32
  • Edited

  Hi Joseph Flesche! I see our support team helped resolve this issue. I'm going to mark this post as "Answered", but feel free to add comments or reply to the existing support ticket if you have any questions!

  Kind regards,
  Michelle

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  Joseph Flesche

  • August 26, 2020 14:30
  • Edited

  @..., yes I did contact the support team. Sorry for cross posting. I can delete this post if that is the best thing to do here.

   

  Ben Bauer, thank you for the link! We are working with 7.0.3. For my reference, this is the link to 7.0.3.

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  Michelle Boehm

  • August 26, 2020 14:45
  • Edited

  Joseph Flesche no worries at all! It's absolutely useful to keep the post up so other users with the same question can reference. And special thanks to Ben Bauer for sharing the resolution, and Alyssa Sliney for her contribution as well! :-)

  Kind regards,
  Michelle

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