The server clicks encrypt data and reports an error

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  • Best answer
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    Ben Bauer

    Hi Frank,

    I've opened a Support ticket for you so that our agents can provide further assistance with this error. In the future, please know that you can click the 'Submit a Request' button in the webpage header here to open a ticket. I do realize the button was missing for you this weekend, since our automated validation process was not able to validate your new user registration.

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  • Avatar
    Frank Li
    Version : Version 7.1.4.16 | © 2021 BackOffice Associates LLC

    Internal Error

    The website could not finish processing the current request due to an unexpected system error.

    Summary

    The website reports the following:

    1. Method not found: 'Int32 CranBerry.Framework.RuntimeModel.SystemAdministrationService.EstimateMaxCharCount(System.Guid)'.
    2. An unhandled exception occurred during the execution of the plugin.
    3. An unhandled exception was caught while executing a plugin.

    An error has occurred. Please contact your technical support for assistance. When submitting an issue please expand the subsections by pressing the show buttons and selecting and copying the entire page into a file to attach to the issue or any email correspondence. Additionally, please attach any relevant screen shots, a description of what actions you were taking, what results you were trying to accomplish, and what you expected to happen before receiving this error.

    This page contains additional diagnostic information that will not appear in a screenshot.

    Show

    System Information

    The table below includes general information about the website.

    Request Information
    WebApp psaSecureAD
    Page Datasource Column Encryption
    Event (Not Available)
    System Information
    CranSoft Website Default Web Site
    Database Server USCTAPP650584\PROD01
    Database Catalog psaSecureAD
    CranSoft Version 7.1.4.16 ()
    WebApp Version 2.1
    Show

    Additional Information

    The table below contains additional information that was reported by the website.

    Plugin.Assembly CranBerry.Plugins.SystemAdministration, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null
    Plugin.AssemblyVersion 1.0.0.0
    Plugin.AssemblyWebAppID e2e0aa48-d354-4bd7-971c-3396b8158888
    Plugin.AssemblyWebAppName psaSecureAD
    Plugin.Shared False
    Plugin.TypeName ColumnEncryptionPlugin
    Show

    Trace

    The tables below display the complete execution history associated with the error.

    Message An unhandled exception was caught while executing a plugin.
    Type FaultException`1
    Data
    Plugin.TypeName ColumnEncryptionPlugin
    Plugin.Shared False
    Plugin.Assembly CranBerry.Plugins.SystemAdministration, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null
    Plugin.AssemblyVersion 1.0.0.0
    Plugin.AssemblyWebAppID e2e0aa48-d354-4bd7-971c-3396b8158888
    Plugin.AssemblyWebAppName psaSecureAD
    Trace
    1 CranSoft.UI.Dispatcher.Dispatcher.Respond(HttpRequest httpRequest, HttpResponse httpResponse, Boolean skipZip) [External Code] --
    2 CranSoft.UI.Controllers.Controller.HandleDispatch(InstructionSet instructions, Object schema) [External Code] --
    3 System.Dynamic.UpdateDelegates.UpdateAndExecuteVoid3[T0,T1,T2](CallSite site, T0 arg0, T1 arg1, T2 arg2) [External Code] --
    4 CranSoft.UI.Controllers.Controller.HandleDispatchAction(InstructionSet instructions, Post schema) [External Code] --
    5 CranSoft.UI.Controllers.Controller.HandleCellAction(InstructionSet instructions, Page model, Post schema, Boolean forced, Boolean skipRowSelect) [External Code] --
    6 CranSoft.UI.Controllers.Controller.RunCellAction(InstructionSet instructions, Page model, Cell cell, Boolean forced) [External Code] --
    7 CranSoft.UI.Controllers.Controller.ExecuteCellAction(InstructionSet instructions, Page model, Cell cell, List`1 rows) [External Code] --
    8 CranSoft.UI.Actions.Execute.ExecuteAction() [External Code] --
    9 CranSoft.UI.Actions.Execute.ThrowExceptions() [External Code] --
    10 CranSoft.UI.Actions.ExecuteItem.Execute() [External Code] --
    11 CranSoft.UI.Utilities.RuntimeUtilitiesExtensions.ProcessAndHandle(IProcess process, OrderedDictionary currentContext, OrderedDictionary request, Dictionary`2 session, String remoteHost, String serverName, String sessionId, CultureInfo culture) [External Code] --
    12 CranSoft.RuntimeProcess.Processor.Process(OrderedDictionary currentContext, OrderedDictionary request, Dictionary`2 session, String remoteHost, String serverName, String sessionId, Boolean trace) [External Code] --
    13 CranSoft.RuntimeInterface.Processing.Process[T](OrderedDictionary currentContext, OrderedDictionary request, String remoteHost, String serverName, String sessionId, Int32 nest) [External Code] --
    14 CranBerry.Runtime.ResponseManager.GetResponse() [External Code] --
    15 CranBerry.Runtime.ResponseManager.DetermineResponse() [External Code] --
    16 CranBerry.Runtime.Events.DataGridEventManager.HandleEvent() [External Code] --
    17 CranBerry.Runtime.Events.DataGridEventManager.HandleNamedEvent(Boolean CalledByService) [External Code] --
    18 CranBerry.Runtime.Events.DataGridEventManager.InvokeNamedEventHandler(DataGridPage page, PageEvent pageEvent, OrderedDictionary parameters) [External Code] --
    19 CranBerry.Runtime.Events.DataGridEventManager.ExecuteEventProcedures(DataGridPage Page, PageEvent Event, OrderedDictionary PrimaryKeys, Boolean Validated, RowStatus rowStatus) [External Code] --
    20 CranBerry.Runtime.DataGridSource.ExecuteEventProcedures(PageEvent CranEvent, OrderedDictionary PrimaryKeys, Table DatabaseTable, User User, Boolean Validated, RowStatus rowStatus, String ProcessToken, String QueuedToken, Boolean RunAll, Boolean IsPageLevelEvent, DataTable callingRecordSet) [External Code] --
    21 CranBerry.Runtime.DataGridSource.ExecuteEventProcedures(PageEvent CranEvent, OrderedDictionary PrimaryKeys, Table DatabaseTable, User User, Boolean Validated, RowStatus rowStatus, String ProcessToken, String QueuedToken, Boolean RunAll, Boolean IsPageLevelEvent, DataTable callingRecordSet) [External Code] --
    22 CranBerry.Runtime.Events.DataGridPageEvent.ExecuteBusinessRules(OrderedDictionary PrimaryKeys, Table Table, DataTable CurrentRecord, User User, Boolean Validated, Boolean RunAll, DataTable callingRecordSet) [External Code] --
    23 CranBerry.Runtime.Events.DataGridPageEvent.ExecuteBusinessRuleGroups(ICollection`1 groups, DataTable callingRecordSet) [External Code] --
    24 CranBerry.Runtime.Events.DataGridPageEvent.PageEventBusinessRuleGroup.Execute(PageProcedureResultSet resultSet, Boolean useTransaction, Int32& traceIndex, Guid& actionResultsIdentifier, DataTable callingRecordSet) [External Code] --
    25 CranBerry.Runtime.Events.DataGridPageEvent.PageEventBusinessRuleGroup.ExecuteRules(PageProcedureResultSet resultSet, DataService service, Int32& traceIndex, Guid& actionResultsIdentifier, DataTable callingRecordSet) [External Code] --
    26 CranBerry.Runtime.Events.PageEventBusinessRule.Execute(RuntimeContext runtimeContext, Int32 traceIndex, OrderedDictionary PrimaryKeys, Table Table, DataTable CurrentRecord, User User, DataService dataService, Guid bulkIndentifier, DataTable callingRecordSet, Boolean& wasMissingCredentials) [External Code] --
    27 CranBerry.Runtime.Events.PageEventBusinessRule.Execute(OrderedDictionary PrimaryKeys, Table Table, DataTable CurrentRecord, User User, DataService dataService, Guid bulkIndentifier, DataTable callingRecord) [External Code] --
    28 CranBerry.Framework.Events.EventActionInvoker.ExecutePlugin(WebAppPluginAssembly pluginAssembly, WebAppPlugin plugin) [External Code] --
    29 CranBerry.Framework.Events.EventAction.Execute() [External Code] --
    30 CranBerry.Framework.Events.EventAction.Execute() [External Code] --
    31 CranBerry.Framework.Events.PluginEventAction.OnExecute() [External Code] --
    32 CranBerry.Framework.Events.PluginEventAction.OnExecuteInProcPlugin(PluginAssemblyHostingMode hostingMode, PluginAssemblyTrustLevel trustLevel, Type pluginType, Guid bulkExecution, DataTable callingRecordSet) [External Code] --
    33 CranBerry.Framework.Events.PluginEventAction.OnExecuteInProcPlugin(PluginAssemblyHostingMode hostingMode, PluginAssemblyTrustLevel trustLevel, Type pluginType, Guid bulkExecution, DataTable callingRecordSet) [External Code] --
    34 CranBerry.Framework.Plugins.PluginServiceCore.Execute(Type pluginType) [External Code] --
    35 CranBerry.Framework.Plugins.PluginServiceCore.Execute(Type pluginType) [External Code] --
    36 CranBerry.Framework.Plugins.PluginAdapterBase`3.Execute() [External Code] --
    Message An unhandled exception occurred during the execution of the plugin.
    Type FaultException`1
    Data  
    Trace
    37 CranBerry.Framework.Plugins.PluginAdapterBase`3.Execute() [External Code] --
    38 CranBerry.Framework.Plugins.Plugin.Execute(PluginService host, DataRowContract dataRowContract) [External Code] --
    Message Method not found: 'Int32 CranBerry.Framework.RuntimeModel.SystemAdministrationService.EstimateMaxCharCount(System.Guid)'.
    Type FaultException`1
    Data  
    Trace
    39 CranBerry.Framework.Plugins.Plugin.Execute(PluginService host, DataRowContract dataRowContract) [External Code] --
    40 CranBerry.Plugins.SystemAdministration.Cryptography.ColumnEncryptionPlugin.OnExecute() [External Code] --
    41 CranBerry.Plugins.SystemAdministration.Cryptography.ColumnEncryptionPlugin.PrepareTable() [External Code] --
    0
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